Terms and Conditions.
MacForce Terms and Conditions are listed below. Please get in touch with any questions, or if we can provide any additional information.
Service & Support
Authorization and Warranty: As an Authorized Service Provider (AASP) of Apple Inc. MacForce technicians have been trained and are certified by Apple to perform warranty and non-warranty repairs. Some repairs or technical support rendered by MacForce may void manufacturer warranties for this computer and/or device. MacForce and its affiliates do not assume any liability or warranty in the event that the manufacturer warranties are voided but may, at its sole discretion, offer its own warranty on the parts and/or services performed.
It is the customers responsibility to inform MacForce accurately with regard to the model description and condition of the computer and/or device, as well as whether any modifications or repairs have previously been attempted or completed.
Back-up and data
MacForce has no liability for any loss, alteration, or corruption of any software, data, or files which may occur as a result of work done on the computer and/or device. The customer is responsible for backing up the data before allowing MacForce to work on my computer and/or device in the event of any data loss and hardware or software failure. MacForce can also provide back-up service starting at $60. We also have extensive experience recovering data if the hard drive is no longer accessible. We cannot guarantee total data recovery. Data recovery and backup services are non-refundable.
Returns and Exchanges
MacForce can not accept returns or offer refunds on parts, products or labor related to a repair. We will exchange any defective item with the same or similar item within 30 days. MacForce reserves the right to repair any item prior to offering an exchange.
Warranty Coverage
Our 90-day warranty is limited to the parts and/or service(s) that were paid for. If only parts were purchased, warranty is limited to the replacement of the parts. If parts and repair service were purchased, warranty extends to cover the labor cost of part replacement and any other repairs specifically resulting from the initial repair, except in the situations outlined below. After 90 days the manufacturer’s warranty is in effect on qualifying hardware.
Warranty Does Not Protect Against:
• Subsequent mishandling that causes damage
• Water damage
• Subsequent accidental or purposeful drops
• Tampering with internal hardware
• Damage resulting from attempted customer repairs
• Software issues unrelated to the repair
• New damages unrelated to the original repair
Our warranty also does not cover the outcome of a repair if certain pre-repair conditions exist, including:
• Existence of known manufacturing and/or performance issues related to the device separate from the repair, as noted prior to the repair
• Existence of damage to the device, as noted prior to the repair
• Water damage
• Tampering with internal hardware: under certain conditions, internal damage may make a repair impossible. Your MacForce technician will be able to explain in further detail upon diagnosing your specific device. If in doubt, we recommend that you do not attempt to repair on your own, as any damage may affect the reparability of your device.
The warranty is valid only for the specific device repaired and the original customer; it is not transferable across devices or if the device is sold or given to another individual. If a customer device is irreparably damaged as a direct result of a repair attempted by a MacForce technician and payment has been rendered, the customer is entitled to a fully functional refurbished device of equal or greater value of the damaged device based on its model and condition as received and with the original repair issue resolved, or the monetary equivalent of fair market value of the device in that condition as determined by MacForce. If payment was not rendered for service, the repair quote shall be deducted from the value, or a refurbished device of the same damaged condition as received shall be offered. In order to receive a replacement device, the customer's damaged device must be rendered to MacForce. MacForce and its affiliates have no liability whatsoever for indirect or consequential damages resulting from a repair or repair attempt, including any lost or damaged data, software, or lost profits or revenue of the customer.
Software
MacForce adheres to the software manufacturers’ license requirements and will install software according to those licenses only. Software problems are not covered under manufacturers’ warranty and are subject to service rates.
Gift Cards
Gift cards are nonrefundable and not replaceable.