Before Your Visit

Macintosh 

TO PROTECT YOUR INFORMATION AND SAVE TIME, FOLLOW THESE STEPS BEFORE YOU GET SERVICE FOR YOUR MAC.

If your computer won't turn on or respond, finish as many steps as possible 

  1. Back up your computer - Click here for instructions.

  2. Have your Apple ID password ready.

  3. Please turn off Find My Mac to disable Activation Lock. Instructions. Can’t turn off Find My? Click here.

  4. If you set up a firmware password, turn off the firmware password. This does not apply to Mac computers with Apple silicon.

  5. If you're concerned about your data's security during service, turn on FileVault or remove your data, such as by erasing all content and settings.

  6. Bring a form of personal identification.

  7. Bring your device and any accessories that you need help with. 

Other Apple Products 

TO PROTECT YOUR INFORMATION AND SAVE TIME, FOLLOW THESE STEPS BEFORE YOU GET SERVICE FOR YOUR DEVICE.

If your device won't turn on or respond, finish as many steps as possible.

  1. Back up your device - Click here for instructions.

  2. Have your Apple ID password ready.

  3. Please turn off Find My Mac to disable Activation Lock. Instructions. Can’t turn off Find My? Click here.

  4. Bring a form of personal identification.

  5. Bring your device and any accessories that you need help with.