TERMS & CONDITIONS
Returns and Exchanges
Items purchased from
MacForce may be returned for a refund or
exchanged within 10 days of the purchase
date.
• MacForce does not offer exchanges or refunds
for defective
Apple products will be offered. The MacForce
Service Center is an Apple-Authorized
Service Provider and will facilitate all
warranty repair work of
Apple-branded
products. Some items, such as iPods, require
the end user to contact Apple for
warranty
repairs.
• A restocking fee equal to 10
percent of the price of the item at the time
of purchase, or a $10 minimum,
will be charged for
all returned items, unless the item is
defective or exchanged for an identical
item.
• Returned items must be in new
condition with all original equipment,
including cables, documentation and
packaging, and are subject to inspection by
our Service Center prior to refund.
• Due to
software industry regulations and federal
law, open software cannot be returned, and,
if defective,
may only be exchanged for the
exact same title.
• Special orders require a
25 percent deposit. They are not returnable,
unless defective.
• All used equipment is
sold “as is” and comes with a 30-day parts
and labor warranty. Software is not
covered
by the warranty.
• We cannot accept the
return or exchange of any item that lacks a UPC code (bar code).
• Refunds on cash or
check purchases in excess of $50 will be
issued by check within 10 business days
of
the return date or via in-store credit in
the form of a gift card. Returns on credit
card purchases will only
be credited to the
same card that was used for the original
purchase.
• Some items are labeled “No
Returns” in the description. We cannot offer
returns on those items.
Software Licenses
and Liabilities
MacForce adheres to the
software manufacturers’ license requirements
and will install software according to those
licenses only. Updates, upgrades or other
enhancements are provided by the
manufacturer and are not the responsibility
of MacForce.
Leased Products
Items purchased
using a lease are subject to the terms of
your lease agreement and cannot be returned.
Please contact your lessor for details.
Gift
Cards
Gift cards are nonrefundable and not
replaceable. For balance or more
information, please call 1-866-242-1014.
M2
Members
Please read the terms and
conditions for M2 (MacForce membership).
Service Terms and Conditions
Proof of
purchase and/or warranty is required before
we can begin any warranty repair.
Apple’s and other manufacturers’ limited
product warranties cover hardware repair
only. Software problems are not covered and
are subject to Service Center rate of
$90 per hour. By checking your product into the
Service Center, you are approving up to
one hour ($90) of labor for repairs. All
diagnoses or repairs under 30 minutes will
be prorated at a cost of $45, while anything
exceeding 30 minutes will be subject to the
full hourly rate of $90. Charges apply even
if no problem is found or if you choose not
to have the repair completed. If expenses
will exceed one hour ($90) of bench time, we
will obtain customer approval prior to
proceeding. Shipping and handling charges
may apply if the product needs to be
returned to the manufacturer.
Rush Service
At your request we will give your machine
priority status, a non-refundable charge of
$80 will be applied. Your system will be
diagnosed within six hours of being checked
in to the Service Center. Rush Service is
not covered under any hardware warranty.*
Reservation Service
Please contact a
MacForce crew member to schedule repair
service. You will need to have your system
checked in to the Service Center by 10:00
a.m. the day of your scheduled service. A
reservation is not a guarantee that the
repair will be completed that day.*
Storage Fees
A storage fee of $2 per day will be
charged on any completed or canceled repair
that is not picked up from the Service
Center within 14 days of the completion of
the repair. After 60 days, hardware will be
considered abandoned and will be donated.
Storage and repair fees will still apply to
your account.
@Home Service & Support
@Home Service & Support is limited to
residential customers, not Small Office Home
Office (SOHO) installations.
Scheduling: Standard service hours are
Monday-Friday, 9 a.m. – 6 p.m. Additional
charges may apply for rush services, service
outside of standard installation hours or
advanced services or engineering services. A
credit card is required to book your service
visit.
Service Area: MacForce sets the service
area. If a location lies beyond MacForce’s
standard service area, additional trip
charges may apply. To determine if your
location is within the MacForce standard
service area, please refer to the Travel
Zones chart below. Zones 1 and 2 are free;
3 has a $20 extra charge. If your zip code is not
listed, please contact MacForce for pricing.
This chart also includes pickup/delivery fees.
Travel Zones by Postal Zip Code:
Zone 1
(no extra charge)
Pickup/delivery: $20 |
97201, 97204, 97205, 97209, 97212, 97214, 97227, 97232 |
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Zone 2
(no extra charge)
Pickup/delivery: $25 |
97005, 97008, 97027, 97202, 97206, 97210, 97211, 97213, 97215, 97217, 97218, 97219, 97221, 97222, 97223, 97225, 97239 |
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Zone 3
($20 extra first hour)
Pickup/delivery: $35 |
97006, 97007, 97024, 97027, 97034, 97035, 97060, 97062, 97068, 97203, 97216, 97217, 97220, 97224, 97229, 97230, 97233, 97236, 97266, 97267, 97303, 98660, 98661, 98664, 98665, 98683, 98684 |
An adult must be present at residences or
business: For on-site services, a person of
at least 18 years of age must be present
during the entire time period services are
provided. If the MacForce crew member
arrives at the scheduled service time and no
adult is present, services may be denied and
a $100 cancellation charge will be assessed.
Backup your software and data: It is your
responsibility to back up all software and
data stored on your computer’s hard disk
drive(s) and/or on any other storage devices
you may have prior to the arrival of the
MacForce crew member to your home. MacForce
crew members shall not be responsible at any
time for any loss, alteration or corruption
of any software, data or files.
Access: The MacForce crew member must
receive full access to the computer(s)
and/or peripheral(s) to be serviced, access
to your residence, your consent and
cooperation to enter your residence, and a
safe working environment, working space and
electrical power. If the MacForce crew
member arrives at the scheduled service time
and determines that he or she does not
reasonably have the access, cooperation or
safe working area described in the previous
sentence, then services may be denied and a
$100 cancellation charge will be assessed.
@Home Service & Support changes,
cancellations and refunds: To change or
cancel your order you must contact a
MacForce crew member at 503.231.7707. You
may cancel your order if you give MacForce
at least 3 hours notice prior to the
scheduled performance of services. The
payment amount will be fully refunded in the
manner the purchase was paid.
Other
We cannot assume
responsibility for loss of data. And while
we have extensive experience recovering
data, we cannot guarantee total data
recovery. However, we can back up your data
to the secondary media of your choice prior
to beginning any work. This service is based
on an hourly rate. Please ask a MacForce
employee about this service before we begin
repairing your machine.
You may also rent a
machine from us while yours is in the
Service Center. Ask a MacForce crew member
about our rates.
If you require further
information about terms and conditions,
please contact us.
* MacForce does not
guarantee repair-time estimates and is not
responsible for delays in service due to
heavy traffic in our Service Center,
weather, transit delays or acts of God.
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